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OMG, iPhone still won't back up and Apple says wait for an update or reload the phone (which takes over 24 hours)

Wednesday, Jul 12, 2017 01:15 PM
Duration 40 minutes 48 seconds


Donovan
Thanks for contacting iOS. My name is Donovan. How can I help you?


ME:
Hi Donavan. I have an open case. my iphone won't back up to the cloud any more. hasn't backuped in over a month. just checking on the status of my open case to see what is going on


Donovan
Hi Paul, I can help you with that previous case and your phone backup issues. Give me a moment to look over the notes.

Donovan
Thank you Paul for holding so I can catch myself up, so it looks like they reached out to our senior support for a fix to this account issues. I’m going to be reaching back out to senior support to get the status. Over a month seems way to long not to get contacted back.

ME:
no, no, my phone hasn't backed up to the cloud in over a month. i only reported the issue maybe a week ago :)


Donovan
Ohh okay thanks for verifying that. Okay give me just a moment so we can see where we are at with this iClo…
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iPhone still won't back up and is still randonly restarting

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iPhone won't back up to the icloud in over a month :(

Wednesday, Jul 05, 2017 06:46 PM Duration 65 minutes 41 seconds Samakae Thanks for contacting iOS. My name is Samakae. How can I help you? Samakae Hello how are you doing today? ME: Hi Samakae, my iphone won't back up to icloud anymore. hasn't backed up since 6/2/17 ME: I'm not doing good ME: but that's not your fault Samakae I would be happy to help resolve this issue today! I may have a few questions to ensure I’m assisting to the best of my abilities, sound good? ME: yup ME: ask away Samakae Okay how long has this issue been going on? ME: ummm, since 6/2/17 at 11:40pm when the last time it backed up to icloude Samakae Okay . No does your device backup on its own? ME: yes, I backed it up to a computer about 2 hours ago Samakae Okay and when you backed it up to the computer what is it saying? Samakae Are you using iCloud with iOS, macOS, or Windows? ME: ummm, I connect the iphone to a laptop computers, I opened iTunes, I clicked on the "back up no…

Waiting for a Tow Truck from Agero and Progressive forever

Paul: Initial Question/Comment: I have been waiting over 4 fours for a tow truck from roadside assistance. Is this the kind of customer service I should expect from Progressive?
System: A consultant will be with you in just a moment.
System: Joe C has joined this session!
System: Connected with Joe C. Your reference number for this chat session is 4672848.
Joe C: Hi Paul, my name is Joe. Thanks for chatting with us today! Give me just a moment to pull up your policy.
Joe C: Hello Paul! I'm sorry your tow truck hasn't arrived. Have you contacted Agero to let them know?
Paul: of course I have contact them over and over and over and over and every time, the response is "we are in traffic, it will be 30 minutes more"
Paul: so I am pretty much screwed
Paul: right?
Paul: I am at the mercy of the tow truck driver and their feeble lame stories
Paul: right?
Paul: I have absolutely no recourse
Paul: I just have to sit here and wait
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reset sync history?

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He wants to try a restore!!! I FUCKING HATE APPLE!!!!!!!!!!!!!!!!!!!!!!!!!!!