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OMG, iPhone still won't back up and Apple says wait for an update or reload the phone (which takes over 24 hours)

Wednesday, Jul 12, 2017 01:15 PM
Duration 40 minutes 48 seconds

Thanks for contacting iOS. My name is Donovan. How can I help you?

Hi Donavan. I have an open case. my iphone won't back up to the cloud any more. hasn't backuped in over a month. just checking on the status of my open case to see what is going on

Hi Paul, I can help you with that previous case and your phone backup issues. Give me a moment to look over the notes.

Thank you Paul for holding so I can catch myself up, so it looks like they reached out to our senior support for a fix to this account issues. I’m going to be reaching back out to senior support to get the status. Over a month seems way to long not to get contacted back.

no, no, my phone hasn't backed up to the cloud in over a month. i only reported the issue maybe a week ago :)

Ohh okay thanks for verifying that. Okay give me just a moment so we can see where we are at with this iClo…
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Paul: Initial Question/Comment: I have been waiting over 4 fours for a tow truck from roadside assistance. Is this the kind of customer service I should expect from Progressive?
System: A consultant will be with you in just a moment.
System: Joe C has joined this session!
System: Connected with Joe C. Your reference number for this chat session is 4672848.
Joe C: Hi Paul, my name is Joe. Thanks for chatting with us today! Give me just a moment to pull up your policy.
Joe C: Hello Paul! I'm sorry your tow truck hasn't arrived. Have you contacted Agero to let them know?
Paul: of course I have contact them over and over and over and over and every time, the response is "we are in traffic, it will be 30 minutes more"
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